Sports / Mobile
These terms set out what you agree to when you access piontoto and use your account — covering everything from how transactions are recorded to how content is made available where local law permits. Read through each section so you know exactly where you stand before you start.
By accessing piontoto, you confirm that you have read and accept these terms in full. They apply to every action you take through your account — opening a session, placing activity on any category, connecting a payment method such as DANA or ShopeePay, and viewing any content we make available. These terms do not override applicable local law; where local regulations restrict or prohibit access to certain features, those restrictions apply regardless of what these terms say. We update these terms when our services change, and the version shown on this page at any given moment is the one in effect. Continued use of your account after an update is published means you accept the revised terms. If you disagree with any part, you should stop using the account and contact support to discuss your options. Eligibility to use piontoto depends on local law and is available only in regions where access is permitted. We do not make representations about eligibility outside those conditions.
These terms apply to the specific actions and services listed below. Understanding what falls inside and outside their scope helps you know when to contact us and when a separate policy or external provider's terms apply instead. If you are unsure, the support team can clarify before you proceed.
Covered. Logging in, creating a session, updating your profile details, and setting account preferences are all governed by these terms. Any change to your access rights will be communicated through your account dashboard.
Covered. Deposits and withdrawals processed through DANA or ShopeePay fall under these terms. The record of each transaction is visible in your account history. Payment processing itself is handled by the respective payment provider under their own terms.
Covered. Game content supplied by studios available in the lobby — including titles from Pragmatic Play, Microgaming and Spadegaming — is subject to these terms regarding how you access and use that content, but not the game rules themselves, which each studio sets independently.
Not covered. External payment providers, app stores, and any linked external sites operate under their own terms and policies. piontoto is not responsible for the content or conduct of those services once you leave our platform.
These terms give you concrete actions you can take at any point. Your account dashboard is the primary place to review your activity — transaction records linked to DANA or ShopeePay appear there in full, and you can see the date, amount and status of each entry without contacting support. If a detail on your account profile is incorrect — your registered name, contact address or linked wallet — you can update it directly in the account settings section. For anything that requires our involvement, such as a dispute about a recorded transaction or a question about how a rule applies to your specific situation, the support team handles those requests during available hours. You do not need to provide more information than is necessary to resolve the issue. Where access or eligibility is in question, the answer depends on local law and the region you are accessing from — support can point you to the relevant condition.
Open your account dashboard after login to see a full history of sessions and transactions. DANA and ShopeePay entries each show their status, so you can verify any record without waiting for a support response.
Go to account settings to update your registered contact information or linked wallet details. Changes take effect on the next session. If a field is locked, contact support with your account reference to request an update.
If a clause is unclear or you want to know how it applies to your account, send a message through the live chat or email channel. State your account reference and the specific clause so support can respond accurately.
If a transaction or access decision is made under these terms and you believe it is incorrect, submit a written request via email with the relevant account details. We review each request against the recorded transaction history.
For any question related to these terms — whether it is about your account status, a transaction recorded against your DANA or ShopeePay wallet, or a request to review a decision — these are the channels to use. Include your account reference in every message so we can locate your records without delay.
Open the chat icon from any page while logged in. Use this for questions about how a specific clause applies to your current account activity or to ask about a transaction record.
Send a written query to the support address shown in your account settings. This channel is suited to formal requests — such as asking us to correct a record or review a terms-related decision — where you need a written response.
Many terms-related questions — such as what transactions are recorded and what your current account status is — can be answered directly from your dashboard without contacting support at all. Check there first.
These terms inform how we manage data, cookies, account security and record retention on piontoto. Knowing the specifics helps you make informed choices about your account and what to do if something does not look right.
We collect only the information needed to operate your account and process transactions through DANA or ShopeePay. That data is used for account management, transaction records and service communications — not shared with unrelated third parties. The current data policy is shown in your account settings after login.
We use cookies to keep your session active and to remember account preferences between visits. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how the account dashboard or game lobby loads on your device.
Access to your account is protected by the login credentials you set. If you suspect unauthorised access, contact us immediately through live chat. We do not ask for your password by email or chat — any message requesting it is not from us.
Transaction records are retained for the period required to support account queries and comply with applicable local law. To request a change to a retained record or to ask how long specific data is kept, send a written request via the email support channel with your account reference.
These questions cover the points we hear most often about how these terms apply to accounts, transactions and access on piontoto. If your question is not here, live chat and email support can help with the specifics of your account.
These terms apply from the moment you access piontoto and use any part of your account. If the terms are updated, the revised version takes effect as soon as it is published on this page. Continuing to use your account after that point means you accept the updated terms.
No. Using your account — including making a deposit via DANA or ShopeePay, opening the game lobby or placing any activity — means you accept these terms in full. If you disagree with any clause, you should stop using the account and contact support to discuss next steps.
Your full transaction history is shown in your account dashboard after login. Each DANA or ShopeePay entry shows the date, amount and status. You do not need to contact support to access this record — it is updated after each session and available at any time.
Go to account settings to update contact information or linked wallet details. If a field is locked and cannot be edited directly, contact support via live chat or email with your account reference and the correction you need. We will review the request against your registered account record.
Access and eligibility depend on local law and the region you are in at the time. These terms apply where access is permitted by local law. Certain features or categories may not be available in all regions — the current availability for your account is shown after login.
Send a written request via the email support address shown in your account settings. Include your account reference and the specific decision or transaction you want reviewed. We check all requests against the recorded transaction history and respond in writing.